Politique de remboursement
Last updated: August 18, 2026
Our Guarantee
We want you and your dog to feel that your purchase was truly worth every penny. That's why we offer a 60-day money-back guarantee on all purchases.
Eligibility for Returns
You have 60 days from the date you receive your item to request a return or refund.
To be eligible for a return:
- Your item must be in the same condition that you received it — used or unused, in its original packaging where possible
- You must provide proof of purchase (order number or receipt)
- The request must be made within 60 days of delivery
How to Start a Return
To start a return, contact us at bamhangnike@gmail.com with your order number and reason for the return. We will respond with next steps and, if applicable, a return shipping address.
Items sent back to us without first requesting a return will not be accepted.
Damaged or Incorrect Items
Please inspect your order upon arrival and contact us immediately at bamhangnike@gmail.com if the item is defective, damaged, or if you received the wrong item, so we can evaluate the issue and make it right — whether that means a replacement or a refund.
Refunds
Once we receive and inspect your return (if applicable), we will notify you whether the refund is approved. If approved, you'll be automatically refunded on your original payment method within 5–10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund as well.
Non-Returnable Situations
Certain situations may not be eligible for a refund, including:
- Items returned after the 60-day window
- Items showing signs of misuse not related to a product defect
- Requests without valid proof of purchase
Exchanges
The fastest way to get the product you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Return Shipping Costs
Unless the return is due to our error (damaged, defective, or incorrect item), the customer is responsible for return shipping costs.
Late or Missing Refunds
If you haven't received your refund within the expected timeframe, please first check with your bank or credit card provider, as processing times can vary. If you've done this and still have not received your refund, contact us at bamhangnike@gmail.com.
Contact Us
If you have any questions about our Refund & Return Policy, please contact us at:
Email: bamhangnike@gmail.com