Politique d’expédition
Last updated: August 18, 2026
Order Processing
All orders are processed within 1–3 business days after payment confirmation. Orders are not processed or shipped on weekends or holidays.
If we experience a high volume of orders, processing may take slightly longer. If there will be a significant delay in the shipment of your order, we will contact you via email or phone.
Free Shipping
We offer free shipping on orders of 2 or more bottles. Orders of a single bottle are subject to standard shipping rates, calculated at checkout.
Shipping Time
Once your order has been processed and shipped, delivery typically takes 8–10 business days, depending on your location.
Please note that shipping times are estimates and are not guaranteed. Delays may occur due to customs processing, carrier delays, weather, or other circumstances beyond our control.
Shipping Delays
While we work hard to ensure your order arrives within the estimated timeframe, occasional delays can happen due to factors outside our control. If your order is delayed beyond the estimated delivery window, please contact us at bamhangnike@gmail.com and we will:
- Investigate the status of your shipment with the carrier as quickly as possible
- Provide you with an updated delivery estimate
- Offer a resolution (including replacement or refund where appropriate) if the delay is significant
Your satisfaction — and your dog's comfort — matters to us, and we are committed to resolving any shipping issues as promptly as possible.
Shipping Confirmation & Order Tracking
You will receive a shipping confirmation email once your order has shipped, containing your tracking number(s). The tracking number will be active within 24–48 hours.
Shipping Rates
Shipping charges for your order will be calculated and displayed at checkout, except for orders of 2 or more bottles, which qualify for free shipping.
Customs, Duties, and Taxes
Airova is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Damages
Airova is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipping carrier or us directly to file a claim.
Please save all packaging materials and damaged goods before filing a claim.
Order Changes
If you need to change your shipping address or cancel your order, please contact us as soon as possible at bamhangnike@gmail.com. Once an order has been processed or shipped, we are unable to make changes.
Contact Us
If you have any questions about our Shipping Policy, please contact us at:
Email: bamhangnike@gmail.com